Frequently Asked Questions

Here is a set of questions which users/customers many times ask us repeatedly. If you find any of your quesitons from the list below, feel free to follow the instructions given in that answer. Mostly, your problem should get resolved. If not, don't forget that we are here to help you 24x7. Reach us to ask your query by visting our Contact Page.

  • Installation Procedure
    Is there any different procedure for Windows 7, Windows 8 and Windows 10 to install your products?

    We will provide you a link to download from an .EXE file. That file you need to simply double click to install. Then after, follow easy-to-understand on-screen information that our setup files shows you. And you are all done. This applies to all the versions of Windows.

  • Choosing Correct Product
    You have so many products on Computer Security. How can I know that which Product is for me?

    Well, it completely depends on your requirements and the problems you are facing in your computer. If not sure, we would recommend you to go for buying Infolink Total Security product which usually covers up all the issues regarding Firewall and Email Security.

  • Wrong Product Purchased
    If I purchase a product which I do not find useful in my system, can it be exchanged with the other product?

    Sorry, but Stricktly NO. Products once purchased cannot be interchanged with the other products. You will need to buy that other product to run it on your computer. If you are confused about chosing a product, we will suggest you to ask our experts before making a decision. Reach us by going to our Contact Page.

  • Payment Refund Policy
    What is your Payment Refund Policy if I do not like your product after using it?

    We never do a Payment Refund. There is very less chance that you might not like our product. But, if you feel so you can contact us by using our Contact Page. Else, Sorry but No Payment Refund after purchase.

  • Question Is Not Listed Here
    I have another kind of query which is not included in these FAQs. What should I do now?

    You can always go to our Contact Page. There you will find our email ID, Contact Number etc. to reach us by the means most suitable to you and we will answer all your queries out there.